Kostenloser Versand ab 35 € DE   |     2 Gratisproben inklusive   |     30 Tage Rückgaberecht   |   Schnelle Lieferung 1-3 Tage  

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Versand & Zahlung

1. Delivery costs:

The shipping costs include VAT.


Deliveries within Germany:


We calculate the shipping costs with 3,95 € per order. Parcels are shipped exclusively with our shipping partner DHL, shipments to packing stations and post offices are also possible.
From an order value of 35.00 € we deliver free shipping.


Deliveries abroad:

Free shipping is on orders over order value of 99 € to all European countries of the zone 1 and 2.

We calculate the shipping costs abroad as follows:

ZONE 1 ( 9.95 €): Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic
ZONE 2 (11.95 €): Great Britain, Italy, Sweden, Slovakia, Slovenia, Spain, Finland, Lithuania, Hungary, Portugal
ZONE 3 Non-EU (15.95 €): Switzerland, Norway


 
2. Terms of delivery


The products ordered by the customer will be delivered to the address specified by the customer in the order form. The customer is required to provide the exact address of his permanent residence when placing an order.


3. Delivery times

Orders are processed Monday through Friday in the order in which they arrive. The processing of your order takes about 1-2 days after receipt of payment.
If you have questions regarding your order, please send us an e-mail to: info@klairscosmetics.de or call us: 040-99999-3332. We're here to help.


4. Delivery status

Once your order has been shipped, you will receive a shipping confirmation to the e-mail address, which is deposited in the order form.


5. Change of orders

If you would like to change your order, for example to add a product, then please send us an e-mail to: info@klairscosmetics.de Please include your name and order number. We will process your request as soon as possible.


 
6. Delivery problems

If a product is missing or damaged during your order, then please send us a photo of the order stating your order number to: info@klairscosmetics.de We will process your request as soon as possible.


 
7. Payment methods

For deliveries within Germany you have the following payment options:


    -
Payment by bank transfer
    -
Payment by PayPal


For deliveries abroad you have the following payment options:

Payment by bank transfer
 -
Payment by PayPal


Our bank informations:

KENCANA GmbH
Commerzbank
IBAN: DE75200400000178883500
BIC: COBADEFFXXX


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