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Returns

Returns

If you decide after receiving the goods to return the products, then send us an e-mail with a notice of withdrawal to: info@klairscosmetics.de
Send the items unopened, shatterproofed and insured to the following address:

KENCANA GmbH
Klairs Cosmetics Germany
Werkstrasse 11B
21218 Seevetal

 

Refund:

As soon as your return has arrived in our dispatch warehouse, it will be processed. After verification, we will refund you the purchase price within 7 days. Please note that we can only refund you the money for unopened, unused and original packaged items.


Voluntary return guarantee:

Regardless of your right of withdrawal (14 days), you can return products within 30 days from receipt of the goods, provided that the goods are in unused and undamaged condition. If you make use of our voluntary redemption guarantee, then please note that we will refund the purchase price of the item, but not the shipping costs of your purchase. The return costs as well as the transport risk are borne by the buyer.


Exchange:

An exchange of your goods is unfortunately not possible. Please enter a new order for your desired item.

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